Blog

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Microsoft doesn't just sell AI — it uses it in-house. In fact, its customer service and support team was among the first to use Microsoft Copilot for Dynamics 365. Download your complimentary copy of this whitepaper to learn about the impressive results and the set of best practices the team discovered. DM Teknologik and let's put those best practices to work in your organization.
Read more

Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Many organizations face problems developing timely and accurate insights since they're storing duplicate copies of the same data and spending excessive time and effort trying to govern, move and transform it for use. How have you handled this issue? Take a look at this @Microsoft eBook examining how five organizations dealt with data problems and corrected them using unified cloud analytics.
Read more

Cloud Migration Simplified

If you are a leader considering #AI, machine learning, cloud-scale analytics, or worried about your aging data centers and hardware, migrating to the #cloud may be your next step. With this decision, a step-by-step guide may help. Download "Cloud migration simplified" by @Microsoft and learn about the Microsoft Azure experience. DM us for a customized strategy when you're ready to take the next step.
Read more